We appreciated the security that the system provided my mother-in-law in the last few weeks of her life (she passed away 2 1/2 weeks ago).
After I set the system up with phone numbers of her loved ones programmed in we tested it together by pressing the panic button and letting it call
each person on the list. She talked to them briefly and then let the system roll to the next person until we got through them all.
She liked that she could talk to people right from the pendant.When we put the base unit where her phone jack is in the kitchen ....
.... the concept is fantastic and unique in the marketplace.
Thanks, Joe Haynie, Account Executive/Consumer Industry & Retail, EDS, an HP company, FranklinCovey and FranklinCovey Products Accounts.
Questions and Answers:
Can I try it and return it if I am not satisfied?
Yes, there is a 30 day return policy. You can try it for 30 days and return it for a refund if you are not satisfied.
Is there a warranty?
Yes, there is a 1 year full warranty on all of the equipment. If there are any problems in the first year we will replace the part.
Is this system compatible with VOIP and Cable Telephone Systems?
Yes, this system will work with your cable phone systems and many others like Magic Jack, Vonage, and more.
What happens if I can't speak to the person that the system called, how will they know I need help?
The system will play a recorded message that says "This is an emergency ..." about 15 seconds into the call. The person answering will hear this message
and know that you need help even if you can not speak.
What happens if an answering machine answers, how does the system know the difference between an answering machine and a person answering?
This system will not be fooled by answering machines. After about 15 seconds into the call the system will play a message saying 'press 5' to accept this call',
If the system does not hear someone press a '5' the system will assume it is an answering machine or no one answered and hang up and call the next number.
How long does the charge for the battery in the pendant last?
The battery in the pendant is a rechargeable battery. Under normal use it should last several months. There is a backup rechargeable battery that is always charging in the base system. When the battery in the pendant gets low the pendant will speak to you and tell you to change the battery. Simply take the charged battery from the base unit and exchange it with the low battery from the pendant. You will always have a charged battery available so there is no waiting for the battery to be charged.
Can I use more than 1 pendant on this system?
Yes, you can use up to 16 pendants on one base unit. Extra pendants can be purchased separately at any time.
Do I have to call 911?
No, this system will call any number that you tell it to. You can have it call 911 only if you choose to.
What happens if I can not speak and the systems calls 911?
The E911 system in the United States automatically knows your address based on the caller id of the phone number from where you called. If you call 911 and do not speak they will attempt to call you back. If they get no response they will send emergency assistance to the location of the call.
Can I take it to a different location?
Yes, take it to a new location at any time. It has a battery backup so it will retain the telephone numbers that you have programmed into it. If It is more than 24 hours between the time you unplug it and plug it back in you may need to re-program the telephone numbers and re-sync the pendant
Will it work in Canada or other countries?
It will work in Canada. Countries other than Canada may require an electrical adapter and a telephone jack adapter to connect to the power and the phone line.
Will it call and work with cell phones?
Yes. Just program the cell phone number into the system the same way that you would if you were calling the cell phone number directly from the phone line.
How do I check that the battery is ok and the pendant is connected to a phone line?
Just press the grey button on the back of the pendant to check the battery and the pendants connection at any Time.